Difficult patient - angry about office wait - realistic

Submitted by Administrator on November 15, 2011 - 6:35am

Physician deals with angry patient using realistic communication skills.

Non-Violent Communication Training Videos by B.C. Physician Health Program is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License

Category:

physician – patient

Script type:

realistic

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Articles of interest in a recent issue of the CMAJ

The Physician Health program of BC has been highlighted in a recent article in the the CMAJ: Hospitals turning to team-based conflict resolution.

What's happening?

47th Annual Post Graduate Review in Family Medicine

Feb 22 2012 (All day)

This comprehensive three-day review course offers an update of knowledge central to the practice of family medicine in both rural and urban settings.

For more information please visit

http://bit.ly/vwNVsD

NVC Workshop offered by Rachelle Lamb

Nov 12 2011 - 9:30am

This workshop is for anyone who wants to get off the treadmill of playing the game Who's Right and into a much more tender and spacious place where speaking and listening unfold more holistically and productively ... with greater depth, authenticity and compassion.

For more information please visit http://rachellelamb.com/content/speak-me-you-love-me-2-days.