Scenario 4: Effective Conversation

A conversation between Mike and Chris in which Chris is using the model of Compassionate Communication and Mike (the medical director) is not.

Back-story

The four scenarios involve an obstetrician (Chris) who has a history of conversations that trigger defensiveness / negative feelings with his/her colleague. Last Wednesday, Chris was in the operating room with a junior Nurse (Tara), and Anesthesiologist (Chester). Chris called Tara a “moronic idiot”and “worse than useless” when the instrument that he wanted was not readily available.

Both Chester and Barb approached the Medical Director (Mike) to let him know about the incident informally. There is talk of a formal grievance from the nurse.

Mike has asked Chris to come to his office for a talk.

Characters in the Scenarios

Medical Director – Mike

Obstetrician – Chris

Anesthesiologist – Chester (not seen on camera)

Junior Nurse – Tara (not seen on camera)

Head of Nursing – Barb (not seen on camera)

Head of Anesthesiology - Monique (not seen on camera)